image for site

Sending SMS Messages with the Relay App

Find out how to send SMS messages using the Relay app by setting up SMS as a channel through Sunshine Conversations.

How can I send SMS messages using the Relay app?

To send SMS messages using the Relay app, you need to add SMS as a channel through Sunshine Conversations. It's important to note that SMS cannot be sent through Zendesk Talk or Text. Once set up, you can start sending bulk SMS messages to your end users, enhancing your communication strategy.


More related questions

What is the Relay app by Zendesk?

The Relay app is a new tool by Zendesk Labs that allows businesses to send bulk messages via WhatsApp and SMS. This app is designed to help companies proactively communicate with their end users about various topics such as service incidents,…

How can I install the Relay app in Zendesk?

To install the Relay app, you need to visit the Zendesk Marketplace and add it directly to your Zendesk instance. This app is designed to integrate seamlessly with your existing setup, allowing you to start sending proactive messages to your users…

Why did Zendesk introduce the Relay app?

Zendesk introduced the Relay app to meet the growing demand for proactive customer communication. As customer expectations for excellent service rise, businesses need tools to reach out to users effectively. The Relay app addresses this need by…

What features does the Relay app offer?

The Relay app offers a variety of features to enhance messaging capabilities. Users can create WhatsApp and SMS templates, submit WhatsApp templates for Meta approval, and review all created templates. The app supports dynamic variables, hosted…

What do I need to send WhatsApp messages using the Relay app?

To send WhatsApp messages using the Relay app, you need to have at least one phone number connected to the WhatsApp Business API. If you haven't set this up yet, you'll need to complete the self-service process to create a WhatsApp Business account…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites