How to Configure Intelligence in Context Panel - Frequently asked questions
Frequently asked questions
How do I enable Intelligence in the Zendesk context panel?
To enable Intelligence in the Zendesk context panel, you need to access the Admin Center. Once there, navigate to Workspaces in the sidebar, then select Agent tools > Context panel. Under the Intelligence heading, you can select the option to…
What features does the Intelligence section in Zendesk offer?
The Intelligence section in Zendesk's context panel offers several features to assist agents. These include intelligent triage predictions, which provide insights into the intent, language, and sentiment of a ticket. Additionally, it offers…
How can I configure the visibility of predictions in Zendesk Intelligence?
Configuring the visibility of predictions in Zendesk Intelligence is straightforward. In the Admin Center, go to Workspaces > Agent tools > Context panel. Under the Intelligence heading, you can deselect the Predictions option if you want to hide…
How do I manage ticket summaries in Zendesk's Intelligence?
Managing ticket summaries in Zendesk's Intelligence is done through the Admin Center. Navigate to Workspaces > Agent tools > Context panel, and under the Intelligence heading, you can deselect the Ticket summary option to prevent ticket summaries…
Can I disable suggested macros in Zendesk's Intelligence?
Yes, you can disable suggested macros in Zendesk's Intelligence section. To do this, go to the Admin Center, then Workspaces > Agent tools > Context panel. Under the Intelligence heading, deselect the Suggested macros option to prevent them from…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
