Manage Ticket Summaries in Zendesk Intelligence
How do I manage ticket summaries in Zendesk's Intelligence?
Managing ticket summaries in Zendesk's Intelligence is done through the Admin Center.
Navigate to Workspaces > Agent tools > Context panel, and under the Intelligence heading, you can deselect the Ticket summary option to prevent ticket summaries from appearing in Intelligence. This allows you to customize what information is visible to agents.
More related questions
How do I enable Intelligence in the Zendesk context panel?
To enable Intelligence in the Zendesk context panel, you need to access the Admin Center. Once there, navigate to Workspaces in the sidebar, then select Agent tools > Context panel. Under the Intelligence heading, you can select the option to turn…
What features does the Intelligence section in Zendesk offer?
The Intelligence section in Zendesk's context panel offers several features to assist agents. These include intelligent triage predictions, which provide insights into the intent, language, and sentiment of a ticket. Additionally, it offers ticket…
How can I configure the visibility of predictions in Zendesk Intelligence?
Configuring the visibility of predictions in Zendesk Intelligence is straightforward. In the Admin Center, go to Workspaces > Agent tools > Context panel. Under the Intelligence heading, you can deselect the Predictions option if you want to hide…
Can I disable suggested macros in Zendesk's Intelligence?
Yes, you can disable suggested macros in Zendesk's Intelligence section. To do this, go to the Admin Center, then Workspaces > Agent tools > Context panel. Under the Intelligence heading, deselect the Suggested macros option to prevent them from…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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