Features of Zendesk's Intelligence Section
What features does the Intelligence section in Zendesk offer?
The Intelligence section in Zendesk's context panel offers several features to assist agents.
These include intelligent triage predictions, which provide insights into the intent, language, and sentiment of a ticket. Additionally, it offers ticket summaries and suggested macros to streamline ticket handling. These features are designed to enhance the efficiency and effectiveness of support agents.
More related questions
How do I enable Intelligence in the Zendesk context panel?
To enable Intelligence in the Zendesk context panel, you need to access the Admin Center. Once there, navigate to Workspaces in the sidebar, then select Agent tools > Context panel. Under the Intelligence heading, you can select the option to turn…
How can I configure the visibility of predictions in Zendesk Intelligence?
Configuring the visibility of predictions in Zendesk Intelligence is straightforward. In the Admin Center, go to Workspaces > Agent tools > Context panel. Under the Intelligence heading, you can deselect the Predictions option if you want to hide…
How do I manage ticket summaries in Zendesk's Intelligence?
Managing ticket summaries in Zendesk's Intelligence is done through the Admin Center. Navigate to Workspaces > Agent tools > Context panel, and under the Intelligence heading, you can deselect the Ticket summary option to prevent ticket summaries…
Can I disable suggested macros in Zendesk's Intelligence?
Yes, you can disable suggested macros in Zendesk's Intelligence section. To do this, go to the Admin Center, then Workspaces > Agent tools > Context panel. Under the Intelligence heading, deselect the Suggested macros option to prevent them from…
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