How to Use Zendesk Voice - Frequently asked questions
Frequently asked questions
How can I reduce call costs and lower the overall Zendesk Talk invoice?
To reduce call costs and lower your Zendesk Talk invoice, consider optimizing your call routing and agent availability. By ensuring that calls are directed to the most appropriate agents and during times when they are available, you can minimize…
Will I be charged a porting fee for Zendesk Talk?
Yes, there is a porting fee associated with Zendesk Talk. Porting fees are typically charged when you transfer your existing phone numbers to Zendesk Talk. These fees can vary depending on the number of lines and the complexity of the porting…
How can I view my Talk usage?
Viewing your Talk usage is straightforward and can help you manage your account more effectively. You can access detailed reports on your call activity, including the number of calls made, received, and their durations. These reports are available…
Can I control which of my agents are Talk agents when I use Lite?
Yes, you can control which of your agents are designated as Talk agents when using the Lite version of Zendesk Talk. This allows you to manage your team's access to the Talk features based on your specific needs. By configuring agent roles and…
How much does it cost to make a call through a digital line?
The cost of making a call through a digital line in Zendesk Talk can vary based on several factors, including your subscription plan and the destination of the call. It's important to review the pricing details provided by Zendesk to understand…
Why do dotted lines appear in SMS sent to my customers?
Dotted lines in SMS messages sent to customers typically indicate a separation between different parts of the message. This can occur when messages are split due to character limits or formatting issues. To avoid this, ensure that your messages…
What are the different mechanisms for SMS opt-in?
There are several mechanisms for SMS opt-in that you can use to ensure compliance and customer consent. These include keyword-based opt-ins, web form submissions, and in-app prompts. Each method has its own advantages and can be tailored to fit…
Does Zendesk Text support hosted numbers?
Yes, Zendesk Text does support hosted numbers, allowing you to use your existing phone numbers for sending and receiving text messages. This feature can be particularly useful for businesses that want to maintain their established contact numbers…
What file types does Zendesk Talk recognize in MMS messages?
Zendesk Talk recognizes several file types in MMS messages, including images, audio, and video files. Supported formats typically include JPEG, PNG, MP3, and MP4. Ensuring that your MMS messages are in these formats will help avoid compatibility…
Why does the call disconnect when the browser is refreshed?
Calls may disconnect when the browser is refreshed because the active session is interrupted. This is a common behavior in web-based applications where refreshing the page resets the connection. To avoid this, try to minimize browser refreshes…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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