Using Zendesk Sell Voice - Frequently asked questions
Explore common questions about using Zendesk Sell Voice, including whether Zendesk Talk is required. Find answers to enhance your Zendesk experience.
Frequently asked questions
Do I need Zendesk Talk to use Zendesk Sell Voice?
No, you don't need Zendesk Talk to use Zendesk Sell Voice. Zendesk Talk and Zendesk Sell Voice are separate telephony features designed for different purposes. Zendesk Talk is integrated with Zendesk Support and functions as a cloud-based call…
What is the difference between Zendesk Talk and Zendesk Sell Voice?
Zendesk Talk and Zendesk Sell Voice are distinct telephony features within the Zendesk suite. Zendesk Talk is a cloud-based call center software integrated with Zendesk Support, designed to help manage customer support calls efficiently. In…
Can I use Zendesk Sell Voice without Zendesk Talk?
Yes, you can use Zendesk Sell Voice without needing Zendesk Talk. These are independent features within the Zendesk platform. Zendesk Sell Voice is specifically designed for sales teams to make and receive calls directly within Zendesk Sell. It…
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Zeffy
Zeffy
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Zinc
Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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