Zendesk Talk vs. Zendesk Sell Voice: What's Needed?
Learn if you need Zendesk Talk for Zendesk Sell Voice. Discover the differences between these telephony features.
Do I need Zendesk Talk to use Zendesk Sell Voice?
No, you don't need Zendesk Talk to use Zendesk Sell Voice. Zendesk Talk and Zendesk Sell Voice are separate telephony features designed for different purposes.
Zendesk Talk is integrated with Zendesk Support and functions as a cloud-based call center software. On the other hand, Zendesk Sell Voice is a cloud-based calling software specifically built into Zendesk Sell. Each serves its own unique role within the Zendesk ecosystem.
For more information, you can check out the articles on setting up Talk or enabling Sell Voice.
More related questions
What is the difference between Zendesk Talk and Zendesk Sell Voice?
Zendesk Talk and Zendesk Sell Voice are distinct telephony features within the Zendesk suite. Zendesk Talk is a cloud-based call center software integrated with Zendesk Support, designed to help manage customer support calls efficiently. In…
Can I use Zendesk Sell Voice without Zendesk Talk?
Yes, you can use Zendesk Sell Voice without needing Zendesk Talk. These are independent features within the Zendesk platform. Zendesk Sell Voice is specifically designed for sales teams to make and receive calls directly within Zendesk Sell. It…
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