How to Test a New Email Template - Frequently asked questions
Discover answers to common questions about testing new email templates in Zendesk. Learn best practices, troubleshooting tips, and more in this comprehensive FAQ guide.
Frequently asked questions
How can I test a new email template in Zendesk?
Testing a new email template in Zendesk can be a bit tricky. Any changes you make to the email template are immediately live, so there's no direct way to test them before saving. However, if your pricing plan includes a sandbox environment, you can…
Can I test email template changes without affecting live emails?
Unfortunately, any changes to Zendesk email templates are immediately live, so there's no way to test them without affecting live emails. However, if your plan includes a sandbox environment, you can safely test changes there. If a sandbox isn't…
What should I do if I can't send emails from my Zendesk sandbox?
If you're having trouble sending emails from your Zendesk sandbox, it might be due to specific settings or permissions. It's best to contact Zendesk Customer Support for assistance. They can help investigate the issue and ensure your sandbox is…
Why is email template customization disabled in my Zendesk account?
If you encounter a message saying email template customization is disabled, it might be due to account settings or permissions. Contact Zendesk Customer Support to enable this feature. Even if you have a premium account, certain features might…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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