How to Test a New Email Template in Zendesk
How can I test a new email template in Zendesk?
Testing a new email template in Zendesk can be a bit tricky. Any changes you make to the email template are immediately live, so there's no direct way to test them before saving. However, if your pricing plan includes a sandbox environment, you can make and test changes there.
If a sandbox isn't available, you can create a test ticket using a personal email address right after making changes. This allows you to see how the new template looks and make any necessary adjustments. For more details, check out theoriginal Zendesk article.
More related questions
Can I test email template changes without affecting live emails?
Unfortunately, any changes to Zendesk email templates are immediately live, so there's no way to test them without affecting live emails. However, if your plan includes a sandbox environment, you can safely test changes there. If a sandbox isn't an…
What should I do if I can't send emails from my Zendesk sandbox?
If you're having trouble sending emails from your Zendesk sandbox, it might be due to specific settings or permissions. It's best to contact Zendesk Customer Support for assistance. They can help investigate the issue and ensure your sandbox is set…
Why is email template customization disabled in my Zendesk account?
If you encounter a message saying email template customization is disabled, it might be due to account settings or permissions. Contact Zendesk Customer Support to enable this feature. Even if you have a premium account, certain features might need…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
