Testing Email Templates Without Affecting Live Emails
Discover how to test email template changes in Zendesk without impacting live emails.
Can I test email template changes without affecting live emails?
Unfortunately, any changes to Zendesk email templates are immediately live, so there's no way to test them without affecting live emails. However, if your plan includes a sandbox environment, you can safely test changes there.
If a sandbox isn't an option, you can create a test ticket with a personal email to see the changes in action. This method allows you to tweak the template as needed without impacting customer communications.
More related questions
How can I test a new email template in Zendesk?
Testing a new email template in Zendesk can be a bit tricky. Any changes you make to the email template are immediately live, so there's no direct way to test them before saving. However, if your pricing plan includes a sandbox environment, you can…
What should I do if I can't send emails from my Zendesk sandbox?
If you're having trouble sending emails from your Zendesk sandbox, it might be due to specific settings or permissions. It's best to contact Zendesk Customer Support for assistance. They can help investigate the issue and ensure your sandbox is set…
Why is email template customization disabled in my Zendesk account?
If you encounter a message saying email template customization is disabled, it might be due to account settings or permissions. Contact Zendesk Customer Support to enable this feature. Even if you have a premium account, certain features might need…
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