Managing Community Posts - Frequently asked questions
Frequently asked questions
How can I edit or delete a community post in Zendesk?
Editing or deleting a community post in Zendesk is straightforward. To edit a post, click the Post actions icon within the post you want to modify, select 'Edit', make your changes, and then click 'Update'. To delete a post, click the Post actions…
What permissions are needed to manage community posts in Zendesk?
To manage community posts in Zendesk, you need specific permissions. Guide Managers have full permissions to manage community posts, while users with moderator rights can perform limited actions based on their group permissions. Regular agents who…
How do I move a community post to another discussion topic in Zendesk?
Moving a community post to another discussion topic in Zendesk is easy. Click the Post actions icon on the post you want to move, select 'Edit', then click inside the Topics box to choose another topic. Finally, click 'Update' to move the post….
How can I add content tags to community posts in Zendesk?
Adding content tags to community posts in Zendesk helps group and display related content. To add tags, click the Post actions icon on the post you want to edit, select 'Edit', and in the Related to field, choose the content tag you want to apply….
How do I promote a community post by pinning or featuring it in Zendesk?
Promoting a community post in Zendesk can be done by pinning or featuring it. To pin a post, click the Post actions icon and select 'Pin to top'. Pinned posts appear at the top of the topic list. To feature a post, select 'Feature post' from the…
How can I set a status for a community post in Zendesk?
Setting a status for a community post in Zendesk helps communicate its progress. You can set statuses like Planned, Not planned, or Completed. To do this, click the Post actions icon on the post, then select the desired status. You can also filter…
How do I close a community post for comments in Zendesk?
Closing a community post for comments in Zendesk is simple. Click the Post actions icon on the post you want to close, then select 'Close for comments'. This action prevents further comments from being added to the…
How can I mark a comment as the official comment for a post in Zendesk?
To mark a comment as the official comment for a post in Zendesk, either enter a new comment or edit an existing one, then click 'Official comment' under the comment. This comment will appear as the first comment and be indicated as the official…
How do I mark a community post as answered in Zendesk?
Marking a community post as answered in Zendesk is straightforward. Click the Post actions icon on the post you want to mark, then select 'Answered'. This option is available if you have the correct moderator permissions and no status has been…
How can I create a ticket from a community post or comment in Zendesk?
Creating a ticket from a community post or comment in Zendesk is easy. Click the Post or Comment actions icon, then select 'Create a ticket'. A window will appear with prefilled information from the post or comment. You can adjust the subject or…
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