ConnectOnPageLoad Configuration - Frequently asked questions
Frequently asked questions
How can I optimize Zendesk Chat for high traffic websites?
To optimize Zendesk Chat for high traffic websites, use theconnectOnPageLoadsetting. This setting helps manage performance by controlling when the chat widget connects to the server. By settingconnectOnPageLoadtofalse, you can ensure…
What is the best way to engage only with visitors who start a chat?
If you want to engage only with visitors who start a chat, setconnectOnPageLoadtofalseon all pages where chat is enabled. This configuration ensures that the chat widget only connects when a visitor actively starts a chat, allowing you to…
How can I use the Visitor List effectively with Zendesk Chat?
To use the Visitor List effectively, configureconnectOnPageLoadbased on your monitoring needs. Set it totrueon pages where you want to monitor all visitors, andfalseon pages where you only want to track those who initiate chats. This…
How does connectOnPageLoad affect triggers in Zendesk Chat?
TheconnectOnPageLoadsetting impacts triggers based on its configuration. Triggers that fire when a customer is on a page for a set time work ifconnectOnPageLoadistrueor not set. However, they won't work if it's set tofalse. Triggers…
Can I use connectOnPageLoad with the Legacy (Zopim) Chat widget?
No, theconnectOnPageLoadsetting is not compatible with the Legacy (Zopim) Chat widget. To use this feature, you need to upgrade to the integrated Chat in the Web Widget…
How does connectOnPageLoad impact analytics email reports?
TheconnectOnPageLoadsetting can affect your analytics email reports by potentially reducing the number of Page Views, Total Visits, and Unique Visitors tracked. It only shows visitor counts whereconnectOnPageLoadistrueorfalsewith…
Is connectOnPageLoad available for the Chat mobile app?
No, theconnectOnPageLoadAPI is not available for the Chat mobile app. It is only available for the Web Widget (Classic) and not on embeddables built using Zendesk’s Mobile…
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