New Account Owner Guide - Frequently asked questions
Frequently asked questions
What should I know about my new role as a Zendesk account owner?
As the new Zendesk account owner, you have several key responsibilities. You are in charge of billing, subscription, and security for your account. It's important to familiarize yourself with your unique account settings and the permissions…
How can I update my Zendesk subscription as the account owner?
To update your Zendesk subscription, you need to understand your current subscription details and the options available for adding products or features. This can help improve your account's functionality. For a detailed guide on updating your…
What should I know about my Zendesk team as the new account owner?
As the new account owner, it's crucial to understand how your team is set up and what permissions they have. Before making any workflow updates, familiarize yourself with the current system configuration to avoid unintended consequences. Learn more…
How do I manage Zendesk account settings as the new owner?
Managing your Zendesk account settings involves understanding how the previous owner customized the product settings to meet business needs. Before making changes, ensure you know the current configuration, including automatic actions like triggers…
What are the automatic actions in Zendesk Support I should be aware of?
In Zendesk Support, automatic actions such as triggers and automations are essential for efficient workflow management. These actions occur in the background and can significantly impact how your support system operates. Familiarize yourself with…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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