Multibrand vs Hub and Spoke Migration - Frequently asked questions
Frequently asked questions
What is the difference between Multibrand and hub and spoke in Zendesk?
The main difference between Multibrand and hub and spoke in Zendesk is how they manage multiple brands. Multibrand uses a single account to handle all brands, while hub and spoke relies on multiple Zendesk accounts connected through ticket sharing…
What are the advantages of using Multibrand over hub and spoke?
Multibrand offers several advantages over hub and spoke, primarily due to its centralized approach. With Multibrand, agents only need to log into one account to access all brands, simplifying the workflow. Additionally, Multibrand provides…
Why should I consider migrating from hub and spoke to Multibrand?
Migrating from hub and spoke to Multibrand is recommended because Multibrand is the supported solution for managing multiple brands in Zendesk. While hub and spoke is a workaround, Multibrand offers a more streamlined and efficient approach. By…
What are the benefits of centralized reporting in Multibrand?
Centralized reporting in Multibrand offers significant benefits by consolidating all ticket and user data into one account. This allows for comprehensive reporting dashboards and easier tracking of customer satisfaction across all brands. With…
How does user management differ between Multibrand and hub and spoke?
User management in Multibrand differs significantly from hub and spoke by centralizing user accounts across all brands. In Multibrand, users register once and gain access to all branded Help Centers with a single login. This contrasts with hub and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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