Advantages of Multibrand Over Hub and Spoke in Zendesk
What are the advantages of using Multibrand over hub and spoke?
Multibrand offers several advantages over hub and spoke, primarily due to its centralized approach. With Multibrand, agents only need to log into one account to access all brands, simplifying the workflow.
Additionally, Multibrand provides centralized reporting, making it easier to track customer satisfaction and manage ticket fields, triggers, and automations. User data is also centralized, allowing for better management of user tags, organizations, and identities. This setup improves the integration of Talk and Chat features, enhancing overall efficiency.
More related questions
What is the difference between Multibrand and hub and spoke in Zendesk?
The main difference between Multibrand and hub and spoke in Zendesk is how they manage multiple brands. Multibrand uses a single account to handle all brands, while hub and spoke relies on multiple Zendesk accounts connected through ticket sharing…
Why should I consider migrating from hub and spoke to Multibrand?
Migrating from hub and spoke to Multibrand is recommended because Multibrand is the supported solution for managing multiple brands in Zendesk. While hub and spoke is a workaround, Multibrand offers a more streamlined and efficient approach. By…
What are the benefits of centralized reporting in Multibrand?
Centralized reporting in Multibrand offers significant benefits by consolidating all ticket and user data into one account. This allows for comprehensive reporting dashboards and easier tracking of customer satisfaction across all brands. With…
How does user management differ between Multibrand and hub and spoke?
User management in Multibrand differs significantly from hub and spoke by centralizing user accounts across all brands. In Multibrand, users register once and gain access to all branded Help Centers with a single login. This contrasts with hub and…
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