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Move from Chat Widget to Live Chat - Frequently asked questions

Discover answers to common questions about transitioning from the Chat widget to live chat in Web Widget Classic. Learn about features, setup, and more.

Frequently asked questions

How do I disable Legacy Chat in Zendesk Guide?

To disable Legacy Chat in Zendesk Guide, you need to clear the Chat checkbox in your Guide settings. Start by clicking the Settings icon in the sidebar of Guide. Scroll down to the Integrations section and locate the Chat entry. Clear the Chat…

How can I enable Web Widget (Classic) in my Zendesk help center?

To enable Web Widget (Classic) in your Zendesk help center, you need to adjust settings in Zendesk Support. In the Admin Center, click the Channels icon in the sidebar, then select Classic > Web Widget. Navigate to the Installation tab and select…

What steps are needed to make Web Widget (Classic) Chat-only?

To make Web Widget (Classic) Chat-only, you need to add a suppress Javascript API to your widget snippet. Locate the Web Widget snippet on each page where it's enabled. Add the following code below the snippet to suppress other features: ```html…

How do I enable live chat in Web Widget (Classic) for my website?

To enable live chat in Web Widget (Classic) for your website, you need to adjust settings in Zendesk Support. In the Admin Center, click the Channels icon in the sidebar, then select Classic > Web Widget. Navigate to the Basics tab and click the…

How can I remove the Chat snippet from my website?

To remove the Chat snippet from your website, locate and delete the embed script in your website's source code. Find the script that looks like this: ```html <script id="ze-snippet"…

What should I do if I'm using Zendesk Chat plugins for Wordpress or Shopify?

If you're using Zendesk Chat plugins for Wordpress or Shopify, you'll need to replace them with the Zendesk Support versions. For Wordpress, refer to the guide on setting up and using the Zendesk Support for Wordpress plugin. For Shopify, see the…

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