Move from Chat Widget to Live Chat - Frequently asked questions
Frequently asked questions
How do I disable Legacy Chat in Zendesk Guide?
To disable Legacy Chat in Zendesk Guide, you need to clear the Chat checkbox in your Guide settings. Start by clicking the Settings icon in the sidebar of Guide. Scroll down to the Integrations section and locate the Chat entry. Clear the Chat…
How can I enable Web Widget (Classic) in my Zendesk help center?
To enable Web Widget (Classic) in your Zendesk help center, you need to adjust settings in Zendesk Support. In the Admin Center, click the Channels icon in the sidebar, then select Classic > Web Widget. Navigate to the Installation tab and select…
What steps are needed to make Web Widget (Classic) Chat-only?
To make Web Widget (Classic) Chat-only, you need to add a suppress Javascript API to your widget snippet. Locate the Web Widget snippet on each page where it's enabled. Add the following code below the snippet to suppress other features: ```html…
How do I enable live chat in Web Widget (Classic) for my website?
To enable live chat in Web Widget (Classic) for your website, you need to adjust settings in Zendesk Support. In the Admin Center, click the Channels icon in the sidebar, then select Classic > Web Widget. Navigate to the Basics tab and click the…
How can I remove the Chat snippet from my website?
To remove the Chat snippet from your website, locate and delete the embed script in your website's source code. Find the script that looks like this: ```html <script id="ze-snippet"…
What should I do if I'm using Zendesk Chat plugins for Wordpress or Shopify?
If you're using Zendesk Chat plugins for Wordpress or Shopify, you'll need to replace them with the Zendesk Support versions. For Wordpress, refer to the guide on setting up and using the Zendesk Support for Wordpress plugin. For Shopify, see the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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