To enable live chat in Web Widget (Classic) for your website, you need to adjust settings in Zendesk Support.
In the Admin Center, click the Channels icon in the sidebar, then select Classic > Web Widget. Navigate to the Basics tab and click the Chat toggle to enable Chat functionality. This will activate live chat in the Web Widget (Classic) on your website.
To disable Legacy Chat in Zendesk Guide, you need to clear the Chat checkbox in your Guide settings. Start by clicking the Settings icon in the sidebar of Guide. Scroll down to the Integrations section and locate the Chat entry. Clear the Chat…
To enable Web Widget (Classic) in your Zendesk help center, you need to adjust settings in Zendesk Support. In the Admin Center, click the Channels icon in the sidebar, then select Classic > Web Widget. Navigate to the Installation tab and select…
To make Web Widget (Classic) Chat-only, you need to add a suppress Javascript API to your widget snippet. Locate the Web Widget snippet on each page where it's enabled. Add the following code below the snippet to suppress other features: ```html…
To remove the Chat snippet from your website, locate and delete the embed script in your website's source code. Find the script that looks like this: ```html <script id="ze-snippet"…
If you're using Zendesk Chat plugins for Wordpress or Shopify, you'll need to replace them with the Zendesk Support versions. For Wordpress, refer to the guide on setting up and using the Zendesk Support for Wordpress plugin. For Shopify, see the…