Custom Intents Request Beta - Frequently asked questions
Frequently asked questions
What is the new Custom intents feature in Zendesk?
Zendesk has introduced a new feature called Custom intents: Request new intent, which allows users to request new intents for better service customization. This feature builds on the previous ability to edit intent labels, offering more granularity…
How can I request a new intent in Zendesk?
To request a new intent in Zendesk, you need to access the intent settings in the Admin Center. A new action has been added there, allowing you to submit a request for a new intent. Once submitted, Zendesk will evaluate the feasibility of your…
Why did Zendesk introduce the Custom intents feature?
Zendesk introduced the Custom intents feature to provide users with more control and customization over their AI models. These models are trained using real, anonymized customer service interactions, including industry-specific data. By allowing…
What should I do to prepare for the new Custom intents feature?
You don't need to do much to prepare for the new Custom intents feature, as it will be rolled out to your account automatically over the next four weeks. Initially, you will be directed to an external form to request new intents, but this will…
Who is eligible for the Custom intents feature in Zendesk?
Customers who have intents turned on and have not opted out of Zendesk's data policy are eligible for the Custom intents feature. If you have opted out of the data policy, you will not be able to use this feature. Make sure your settings align with…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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