Zendesk's New Custom Intents Feature Explained
What is the new Custom intents feature in Zendesk?
Zendesk has introduced a new feature called Custom intents: Request new intent, which allows users to request new intents for better service customization. This feature builds on the previous ability to edit intent labels, offering more granularity in capturing and understanding incoming requests. By enabling this, Zendesk aims to provide more accurate answers and higher-quality service. For more details, you can check theoriginal announcement.
More related questions
How can I request a new intent in Zendesk?
To request a new intent in Zendesk, you need to access the intent settings in the Admin Center. A new action has been added there, allowing you to submit a request for a new intent. Once submitted, Zendesk will evaluate the feasibility of your…
Why did Zendesk introduce the Custom intents feature?
Zendesk introduced the Custom intents feature to provide users with more control and customization over their AI models. These models are trained using real, anonymized customer service interactions, including industry-specific data. By allowing…
What should I do to prepare for the new Custom intents feature?
You don't need to do much to prepare for the new Custom intents feature, as it will be rolled out to your account automatically over the next four weeks. Initially, you will be directed to an external form to request new intents, but this will…
Who is eligible for the Custom intents feature in Zendesk?
Customers who have intents turned on and have not opted out of Zendesk's data policy are eligible for the Custom intents feature. If you have opted out of the data policy, you will not be able to use this feature. Make sure your settings align with…
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