Managing Guide Themes from Marketplace - Frequently asked questions
Frequently asked questions
How do I keep my Zendesk Marketplace themes updated?
To keep your Zendesk Marketplace themes updated, you need to manually download new versions when available. When a developer updates a theme you've purchased or are trialing, you'll receive a notification on the Themes page in Guide. Simply click…
Where can I view and manage my purchased Zendesk themes?
You can view and manage your purchased Zendesk themes on the Purchased themes page. To access this, go to Guide Admin and click the Customize design icon in the sidebar. This will open the Themes page, showing your current live theme and any themes…
What should I do if I want to customize a Zendesk theme with a developer license?
If you have a developer license for a Zendesk theme and want to customize it, make sure to create a copy of the theme before making any changes. This is crucial because updating a theme with a developer license that has been edited can overwrite…
How can I contact the developer of a Zendesk theme?
To contact the developer of a Zendesk theme, navigate to the Purchased themes page in Guide Admin. Click the Customize design icon in the sidebar, then 'View purchases'. Find the theme you want to inquire about and click the option button next to…
What options are available for trial themes in Zendesk?
For trial themes in Zendesk, you have several options available. On the Purchased themes page, you can choose to 'Buy now' to purchase the trial theme, 'Add to theme library' to include it in your library, view 'Release notes' for the latest…
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