View IP Address in Tickets - Frequently asked questions
Discover how to access IP addresses and detailed user info in Zendesk tickets. This page answers common questions about viewing user data within support tickets.
Frequently asked questions
Can I view the IP address of a user from a Zendesk ticket?
Yes, you can view the IP address of a user from a Zendesk ticket, but only if the channel used to submit the ticket captures this information. The IP address, along with other user details, can be found in the ticket events. However, it's important…
Why can't I see the IP address in my Zendesk ticket audit log?
The IP address may not appear in your Zendesk ticket audit log because it is not consistently captured by all channels. Some users have reported that the IP address is not available in the audit log, despite documentation suggesting otherwise. This…
Is there a way to view IP addresses in Zendesk Chats?
Viewing IP addresses in Zendesk Chats is not consistently possible. While there might be a workaround by searching the chat history interface by visitor email, the system has not been reliably gathering IP addresses for some time. Additionally, if…
What should I do if I can't find user information in a Zendesk ticket?
If you can't find user information, such as the IP address, in a Zendesk ticket, it may be due to the channel not capturing this data. You can try checking the ticket events for any available details. If the information is still missing, it might…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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