Delete Comments in Tickets - Frequently asked questions
Frequently asked questions
Can I delete comments in Zendesk tickets?
No, you cannot delete comments in Zendesk tickets. However, you can mark a comment as internal to prevent it from being publicly visible. If you need to remove sensitive data, Zendesk's Agent Workspace offers a ticket redaction feature. This allows…
How can I handle mistakes in Zendesk ticket comments?
While you can't delete comments in Zendesk, you can manage mistakes by marking comments as internal. This prevents them from being visible to end-users. Additionally, the ticket redaction feature in the Agent Workspace can help you remove sensitive…
What is the ticket redaction feature in Zendesk?
The ticket redaction feature in Zendesk allows you to remove sensitive data from ticket comments. This is particularly useful if you need to ensure privacy and compliance within your ticketing system. By using this feature, you can redact specific…
Can I unsend an email in Zendesk?
No, you cannot unsend an email in Zendesk. Once a comment is added to a ticket and sent as an email, it cannot be retracted. However, you can mark the comment as internal to prevent further visibility to end-users. This is a useful workaround if…
Why can't I delete or edit comments in Zendesk?
Zendesk does not allow the deletion or editing of comments to maintain a complete and accurate history of ticket interactions. This ensures transparency and accountability in customer support. While you can't delete comments, you can mark them as…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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