How to Use Conditional Statements in ADPP - Frequently asked questions
Frequently asked questions
What are the new conditional statements for ticket deletion in Zendesk?
Zendesk has introduced new conditional statements for ticket deletion schedules for users with the Advanced Data Privacy and Protection (ADPP) add-on. These conditions include Last updated, Brand, Form, Type, Requester, Organization, Tags, and…
How can I customize ticket deletion schedules in Zendesk?
With the Advanced Data Privacy and Protection (ADPP) add-on, you can now customize ticket deletion schedules using a variety of conditions. This feature allows you to define which tickets to delete based on criteria such as brand, organization,…
Why did Zendesk introduce new conditions for ticket deletion?
Zendesk introduced new conditions for ticket deletion to help companies better manage their data retention policies and ensure regulatory compliance. With regulations like GDPR, it's crucial for businesses to not retain personal data longer than…
What should I do to use the new ticket deletion conditions in Zendesk?
If you have the Advanced Data Privacy and Protection (ADPP) add-on, you will start seeing the new conditions in your ticket deletion schedules. To use them, you can set tickets to automatically delete once they match the specified conditions in the…
How do the new deletion conditions help with GDPR compliance?
The new deletion conditions in Zendesk help with GDPR compliance by allowing businesses to delete tickets based on specific criteria, ensuring that personal data is not retained longer than necessary. This is crucial for companies operating in the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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