Customizing Email Templates - Frequently asked questions
Frequently asked questions
How can I customize my Zendesk email templates?
You can customize your Zendesk email templates to match your branding by editing both the HTML and plain text versions. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Talk and email > Email. Here, you can…
What are system placeholders in Zendesk email templates?
System placeholders in Zendesk email templates are dynamic elements that insert content into your emails. These placeholders, such as {{content}}, {{footer}}, and {{delimiter}}, are enclosed in double curly braces and are used to display various…
Can I edit the HTML template for Zendesk emails?
Yes, you can edit the HTML template for Zendesk emails to change their appearance. This involves modifying the HTML and CSS within the template to adjust styles such as colors, fonts, and layout. However, keep in mind that HTML template editing…
How do I add images to my Zendesk email templates?
To add images to your Zendesk email templates, you can use the IMG tag in the HTML template. For example, to add a company logo, insert an IMG tag with the source URL of your image. If you want to make the image clickable, wrap the IMG tag in an…
What should I consider when customizing HTML emails in Zendesk?
When customizing HTML emails in Zendesk, keep your design simple and follow best practices. Avoid using CSS3 styles, limit the use of images to prevent spam filters from flagging your emails, and ensure text has sufficient color contrast for…
How can I test changes to my Zendesk email templates?
If you're on an Enterprise plan, you can test changes to your Zendesk email templates in a sandbox environment. This allows you to modify and preview your email templates before deploying them publicly, ensuring that everything looks and…
Can I use Liquid markup in Zendesk email templates?
Liquid markup is supported in Zendesk for ticket notifications but not for Help Center article notifications. This means you can use Liquid to customize the appearance of ticket-related emails, but not for emails sent to followers of Help Center…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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