Adding Images to Zendesk Email Templates
How do I add images to my Zendesk email templates?
To add images to your Zendesk email templates, you can use the IMG tag in the HTML template.
For example, to add a company logo, insert an IMG tag with the source URL of your image. If you want to make the image clickable, wrap the IMG tag in an anchor tag. Keep in mind that most email clients do not display images by default, so it's a good idea to use the ALT tag to provide a description of the image. For more details, refer to the Zendesk documentation.
More related questions
How can I customize my Zendesk email templates?
You can customize your Zendesk email templates to match your branding by editing both the HTML and plain text versions. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Talk and email > Email. Here, you can…
What are system placeholders in Zendesk email templates?
System placeholders in Zendesk email templates are dynamic elements that insert content into your emails. These placeholders, such as {{content}}, {{footer}}, and {{delimiter}}, are enclosed in double curly braces and are used to display various…
Can I edit the HTML template for Zendesk emails?
Yes, you can edit the HTML template for Zendesk emails to change their appearance. This involves modifying the HTML and CSS within the template to adjust styles such as colors, fonts, and layout. However, keep in mind that HTML template editing is…
What should I consider when customizing HTML emails in Zendesk?
When customizing HTML emails in Zendesk, keep your design simple and follow best practices. Avoid using CSS3 styles, limit the use of images to prevent spam filters from flagging your emails, and ensure text has sufficient color contrast for…
How can I test changes to my Zendesk email templates?
If you're on an Enterprise plan, you can test changes to your Zendesk email templates in a sandbox environment. This allows you to modify and preview your email templates before deploying them publicly, ensuring that everything looks and functions…
Can I use Liquid markup in Zendesk email templates?
Liquid markup is supported in Zendesk for ticket notifications but not for Help Center article notifications. This means you can use Liquid to customize the appearance of ticket-related emails, but not for emails sent to followers of Help Center…
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