image for site

How to Duplicate a Report - Frequently asked questions

Explore common questions on duplicating, recreating, or copying reports from default dashboards in Zendesk. Find solutions and tips for efficient report management.

Frequently asked questions

How can I duplicate a report from a Zendesk default dashboard?

To duplicate a report from a Zendesk default dashboard, you can use the cloning feature. Default dashboards in Zendesk are read-only, which means you cannot edit them directly. However, by cloning a dashboard, you can create a copy that you can…

Can I edit reports directly on a Zendesk default dashboard?

No, you cannot edit reports directly on a Zendesk default dashboard as they are read-only. However, you can clone the dashboard to create an editable version. Cloning allows you to make changes to the reports, see how they are constructed, and…

What is the process to clone a Zendesk dashboard?

Cloning a Zendesk dashboard is the first step to customizing reports from a default dashboard. This process allows you to create an editable version of the dashboard. Once cloned, you can interact with the data, see how reports are built, and make…

Why can't I edit the queries in a Zendesk default dashboard?

You can't edit the queries in a Zendesk default dashboard because these dashboards are set to read-only. This is designed to maintain the integrity of the default reports. To make changes, you need to clone the dashboard, which will allow you to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites