Editing Queries in Zendesk Default Dashboards
Understand why Zendesk default dashboards are read-only and how to clone them for editing.
Why can't I edit the queries in a Zendesk default dashboard?
You can't edit the queries in a Zendesk default dashboard because these dashboards are set to read-only. This is designed to maintain the integrity of the default reports.
To make changes, you need to clone the dashboard, which will allow you to edit and customize the reports. This approach ensures that the original data remains unchanged while giving you the flexibility to adapt the reports to your needs.
More related questions
How can I duplicate a report from a Zendesk default dashboard?
To duplicate a report from a Zendesk default dashboard, you can use the cloning feature. Default dashboards in Zendesk are read-only, which means you cannot edit them directly. However, by cloning a dashboard, you can create a copy that you can…
Can I edit reports directly on a Zendesk default dashboard?
No, you cannot edit reports directly on a Zendesk default dashboard as they are read-only. However, you can clone the dashboard to create an editable version. Cloning allows you to make changes to the reports, see how they are constructed, and…
What is the process to clone a Zendesk dashboard?
Cloning a Zendesk dashboard is the first step to customizing reports from a default dashboard. This process allows you to create an editable version of the dashboard. Once cloned, you can interact with the data, see how reports are built, and make…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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