Upgrading to Zendesk Suite - Frequently asked questions
Discover answers to common questions about upgrading legacy plans to Zendesk Suite. Learn about features, pricing, and transition steps in this comprehensive FAQ guide.
Frequently asked questions
How can I upgrade my Zendesk legacy plan to the Zendesk Suite?
To upgrade your Zendesk legacy plan to the Zendesk Suite, you need to be the account owner or a billing admin. Start by navigating to the Admin Center, then click on the Account icon in the sidebar and select Billing > Subscription. Click…
What should I do if I can't upgrade my Zendesk legacy plan through the shopping cart?
If you can't upgrade your Zendesk legacy plan through the shopping cart, you should contact Zendesk Customer Support for assistance. Some legacy plans, especially those combined with other Zendesk products or add-ons not part of a Suite, may not…
Will I lose features when upgrading my Zendesk legacy plan?
When upgrading your Zendesk legacy plan, you might encounter feature loss depending on the plan you choose. If you select a plan that is not the default and would cause you to lose features, a warning will appear before you purchase. You can…
What are the consequences of downgrading my Zendesk plan?
Downgrading your Zendesk plan can lead to various consequences, including feature loss and agent removal. The specific messages you receive about feature loss will depend on your account and the changes you're making. These messages might include…
Will upgrading to Zendesk Suite affect my ticket history?
Upgrading to the Zendesk Suite should not affect your ticket history in most situations. If you have concerns about losing ticket history or creating a new instance, it's best to contact Zendesk Customer Support to discuss your specific account….
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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