Global Security & User Access - Frequently asked questions
Frequently asked questions
How can I manage two-factor authentication for agents and admins in Zendesk?
Managing two-factor authentication (2FA) in Zendesk is crucial for enhancing security. You can set up 2FA by navigating to the Admin Center, then going to Account > Security > Advanced Two-factor authentication. This feature adds an extra layer of…
What are the options for end-user access and sign-in in Zendesk?
Zendesk offers various options for end-user access and sign-in to suit different security needs. You can choose from several authentication methods, including single sign-on (SSO) and social login options, to provide a seamless and secure…
How can I use access logs to monitor agent activity in Zendesk?
Access logs are a valuable tool for monitoring agent activity in Zendesk, especially if you have the Advanced Data Privacy and Protection (ADPP) add-on. These logs provide detailed records of agent actions, helping you track and audit user activity…
What is the Advanced Data Privacy and Protection add-on in Zendesk?
The Advanced Data Privacy and Protection (ADPP) add-on in Zendesk offers enhanced security features to protect your data. This add-on includes options for creating multiple ticket deletion schedules and using access logs to monitor agent activity….
How do I set up Advanced Encryption in Zendesk?
Setting up Advanced Encryption in Zendesk is a straightforward process available to select customers in the Early Access Program (EAP). You can configure this feature by navigating to Admin Center > Account > Security > Advanced encryption. This…
How can I restrict access to Zendesk Support using IP restrictions?
Restricting access to Zendesk Support using IP restrictions is a great way to enhance security. You can configure IP restrictions by going to Admin Center > Account > Security > Advanced. This feature allows you to specify which IP addresses can…
What are the security best practices for Zendesk?
Zendesk provides a range of security best practices to help protect your account and data. These include enabling two-factor authentication, using strong passwords, and regularly reviewing access logs. By following these practices, you can ensure…
How can I secure sensitive information in Zendesk?
Securing sensitive information in Zendesk involves several steps, such as removing sensitive data from tickets and using encryption features. By implementing these measures, you can protect your data from unauthorized access and ensure compliance…
What is Enhanced Disaster Recovery in Zendesk?
Enhanced Disaster Recovery in Zendesk is a feature designed to protect your data in the event of a disaster. It ensures that your data is backed up and can be quickly restored, minimizing downtime and data loss. This feature is crucial for…
How do I change the account owner in Zendesk?
Changing the account owner in Zendesk is a simple process managed through the Admin Center. Navigate to Account > Billing > Contacts to update the account owner information. This feature allows you to transfer ownership to another user, ensuring…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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