How to Use Pre-Trained Intents in AI - Frequently asked questions
Explore common questions about using pre-trained intents for intelligent triage and AI agents in entertainment and gaming. Learn how to enhance your AI solutions.
Frequently asked questions
What are the new pre-trained intents for entertainment and gaming in Zendesk?
Zendesk has introduced new pre-trained intents specifically for the entertainment and gaming industry. These intents are designed to enhance the intelligent triage and AI agents by providing automated and consistent classification of incoming…
Why did Zendesk introduce new pre-trained intents for various industries?
Zendesk is committed to expanding AI capabilities for all its customers by introducing new pre-trained intents. This change is part of their ongoing effort to train existing and new models to support a wide variety of use cases and workflows. By…
How can I use the updated intent model in Zendesk?
If you're already using intelligent triage in Zendesk, the updated intent model is automatically available in your account. You can start using the new and improved intents in your existing automations or reports. To view all your intents, visit…
What should I do if I don't see intent predictions on tickets in Zendesk?
If you're in a supported industry but don't see intent predictions on your tickets, it's recommended to contact Zendesk Customer Support. They can help coordinate the next steps with your account team to ensure that intelligent triage is properly…
How can I provide feedback or ask questions about Zendesk's new intents?
Zendesk encourages users to provide feedback or ask questions about the new pre-trained intents through their community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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