Using the Updated Intent Model in Zendesk
How can I use the updated intent model in Zendesk?
If you're already using intelligent triage in Zendesk, the updated intent model is automatically available in your account. You can start using the new and improved intents in your existing automations or reports. To view all your intents, visit the taxonomy page in your Zendesk account. If you need more information on using intelligent triage, check out the Intelligent triage resources.
For further assistance, you can contact Zendesk Customer Support.
More related questions
What are the new pre-trained intents for entertainment and gaming in Zendesk?
Zendesk has introduced new pre-trained intents specifically for the entertainment and gaming industry. These intents are designed to enhance the intelligent triage and AI agents by providing automated and consistent classification of incoming…
Why did Zendesk introduce new pre-trained intents for various industries?
Zendesk is committed to expanding AI capabilities for all its customers by introducing new pre-trained intents. This change is part of their ongoing effort to train existing and new models to support a wide variety of use cases and workflows. By…
What should I do if I don't see intent predictions on tickets in Zendesk?
If you're in a supported industry but don't see intent predictions on your tickets, it's recommended to contact Zendesk Customer Support. They can help coordinate the next steps with your account team to ensure that intelligent triage is properly…
How can I provide feedback or ask questions about Zendesk's new intents?
Zendesk encourages users to provide feedback or ask questions about the new pre-trained intents through their community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk…
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