Zendesk's New Pre-Trained Intents Explained
Why did Zendesk introduce new pre-trained intents for various industries?
Zendesk is committed to expanding AI capabilities for all its customers by introducing new pre-trained intents. This change is part of their ongoing effort to train existing and new models to support a wide variety of use cases and workflows. By doing so, Zendesk aims to provide enhanced accuracy and relevance in ticket classification and conversation handling across multiple industries, including entertainment, gaming, retail, software, insurance, financial services, and more.
Learn more about these updates in theoriginal announcement.
More related questions
What are the new pre-trained intents for entertainment and gaming in Zendesk?
Zendesk has introduced new pre-trained intents specifically for the entertainment and gaming industry. These intents are designed to enhance the intelligent triage and AI agents by providing automated and consistent classification of incoming…
How can I use the updated intent model in Zendesk?
If you're already using intelligent triage in Zendesk, the updated intent model is automatically available in your account. You can start using the new and improved intents in your existing automations or reports. To view all your intents, visit…
What should I do if I don't see intent predictions on tickets in Zendesk?
If you're in a supported industry but don't see intent predictions on your tickets, it's recommended to contact Zendesk Customer Support. They can help coordinate the next steps with your account team to ensure that intelligent triage is properly…
How can I provide feedback or ask questions about Zendesk's new intents?
Zendesk encourages users to provide feedback or ask questions about the new pre-trained intents through their community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk…
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