Zendesk Time Zone Usage - Frequently asked questions
Frequently asked questions
How can I change the primary time zone in Zendesk?
You can change the primary time zone in Zendesk through the Admin Center. Navigate to the Account icon in the sidebar, then go to Appearance > Localization, and select the appropriate time zone from the Time zone menu. This setting will apply to…
How do I set a different time zone for a user in Zendesk?
To set a different time zone for a user in Zendesk, use the Search icon to find the user by name or email. Click on Users in the top menu, select the user, and amend the Time zone field in the side menu. This allows each user to have a personalized…
What time zone is used for Zendesk Talk call recordings?
Zendesk Talk call recordings use the time zone set on the user profile of the agent or admin viewing the ticket. If no specific time zone is set, it defaults to the primary Zendesk account time zone. This ensures consistency across ticket…
In which time zone are Zendesk Chat transcripts displayed?
Zendesk Chat transcripts are always displayed in the UTC time zone. This can cause confusion if your account or local settings differ, so it's important to be aware of this when reviewing chat…
How are API timestamps formatted in Zendesk?
API timestamps in Zendesk are formatted as ISO 8601 strings and use UTC. Some endpoints may use Unix time, also known as Epoch or POSIX time. This standardization helps in integrating with other systems and maintaining…
What determines the time zone for the end user portal in Zendesk?
The time zone for the end user portal in Zendesk is determined by the device or operating system's time zone settings. This means the timestamp will automatically adjust based on the viewer's local settings, providing a more personalized…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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