Notify Users of Legal Terms in Widgets - Frequently asked questions
Discover how to notify end-users about legal terms in Zendesk's web-based widgets. This page answers common questions and provides guidance on setup and customization.
Frequently asked questions
How can I notify users of legal terms in Zendesk's web widgets?
You can notify users of legal terms in Zendesk's web widgets by configuring them to display privacy notices. Zendesk offers several methods to inform users about privacy policies, such as adding a cookie banner, relying on Zendesk branding,…
What is the purpose of adding a cookie banner in Zendesk widgets?
Adding a cookie banner in Zendesk widgets helps inform users about data sharing practices. A cookie banner can be used to notify users about the use of cookies and data sharing with third parties, such as analytics partners. This banner can be…
How does Zendesk branding help with legal notifications?
Zendesk branding can help signal to users that the widget is powered by a third party. By default, Zendesk widgets include Zendesk branding, which can be left in place to inform users that the widget experience is provided by a third party. This…
How can I include a privacy notice in the initial greeting of Zendesk widgets?
You can include a privacy notice in the initial greeting of Zendesk widgets to inform users about your privacy policy. In the Web Widget, you can update the default message to describe your privacy policy, ensuring users are informed before…
Can I create a bot to handle consent refusal in Zendesk Web Widget?
Yes, you can create a bot in Zendesk Web Widget to handle consent refusal. Using the bot builder, you can design a conversation bot that informs users of the privacy policy terms. If a user does not consent, the bot can be configured to prevent…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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