Yes, you can create a bot in Zendesk Web Widget to handle consent refusal.
Using the bot builder, you can design a conversation bot that informs users of the privacy policy terms. If a user does not consent, the bot can be configured to prevent the conversation from being transferred to an agent, thus avoiding the storage of a transcript. This ensures that users who do not agree to the terms are not recorded, maintaining compliance with privacy regulations.
You can notify users of legal terms in Zendesk's web widgets by configuring them to display privacy notices. Zendesk offers several methods to inform users about privacy policies, such as adding a cookie banner, relying on Zendesk branding,…
Adding a cookie banner in Zendesk widgets helps inform users about data sharing practices. A cookie banner can be used to notify users about the use of cookies and data sharing with third parties, such as analytics partners. This banner can be…
Zendesk branding can help signal to users that the widget is powered by a third party. By default, Zendesk widgets include Zendesk branding, which can be left in place to inform users that the widget experience is provided by a third party. This…
You can include a privacy notice in the initial greeting of Zendesk widgets to inform users about your privacy policy. In the Web Widget, you can update the default message to describe your privacy policy, ensuring users are informed before…