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WhatsApp Ticket Bulk Updates - Frequently asked questions

Discover why requesters can't see bulk updates in WhatsApp tickets. Explore common issues, solutions, and tips to manage WhatsApp ticket visibility effectively.

Frequently asked questions

Why can't my requesters see bulk updates in WhatsApp tickets?

Bulk updates in WhatsApp tickets don't reach requesters because WhatsApp blocks unauthorized bulk messages. When you add a public comment through a bulk update, it appears in the Agent Workspace but doesn't get sent to the end user. To ensure your…

How can I ensure my bulk updates in WhatsApp tickets are delivered?

To ensure your bulk updates in WhatsApp tickets are delivered, use WhatsApp approved message templates. These templates help bypass the 24-hour rule that WhatsApp enforces on messages. Without using these templates, any public comments added…

What is the 24-hour rule in WhatsApp messaging?

The 24-hour rule in WhatsApp messaging is a restriction that prevents messages from being sent to users if they haven't interacted with your business in the last 24 hours. This rule is part of WhatsApp's effort to prevent spam and unauthorized bulk…

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