Requesters Can't See Bulk Updates in WhatsApp Tickets
Learn why bulk updates in WhatsApp tickets aren't visible to requesters and how to use approved message templates to bypass restrictions.
Why can't my requesters see bulk updates in WhatsApp tickets?
Bulk updates in WhatsApp tickets don't reach requesters because WhatsApp blocks unauthorized bulk messages. When you add a public comment through a bulk update, it appears in the Agent Workspace but doesn't get sent to the end user.
To ensure your messages reach the requesters, you should use WhatsApp approved message templates. These templates allow you to bypass the 24-hour rule that WhatsApp enforces, ensuring your messages are delivered successfully. For more details, you can refer to the article on using WhatsApp template messages.
More related questions
How can I ensure my bulk updates in WhatsApp tickets are delivered?
To ensure your bulk updates in WhatsApp tickets are delivered, use WhatsApp approved message templates. These templates help bypass the 24-hour rule that WhatsApp enforces on messages. Without using these templates, any public comments added…
What is the 24-hour rule in WhatsApp messaging?
The 24-hour rule in WhatsApp messaging is a restriction that prevents messages from being sent to users if they haven't interacted with your business in the last 24 hours. This rule is part of WhatsApp's effort to prevent spam and unauthorized bulk…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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