Replacing or Removing Conversations - Frequently asked questions
Discover answers to common questions about replacing or removing conversations in assignments. Learn how to manage conversations effectively with our comprehensive FAQ guide.
Frequently asked questions
How can I replace or remove a conversation in Zendesk QA assignments?
To replace or remove a conversation in Zendesk QA assignments, follow a few simple steps. First, check the conversation info panel on the right side of your screen. Under the 'Reviews' section, locate the name of the assignment you are working on….
What setting must be enabled to replace conversations in Zendesk QA?
To replace conversations in Zendesk QA, a specific setting must be enabled. By default, Zendesk QA allows reviewers to remove conversations, but replacing them requires an additional step. You need to ensure that the setting to allow conversation…
Why might you need to replace or remove a conversation in Zendesk QA?
Replacing or removing a conversation in Zendesk QA can help manage the quality of assignments. There might be various reasons for doing so, such as incorrect information, irrelevant content, or simply needing to update the conversation with more…
What feedback have users given about the process of replacing or removing conversations?
Users have shared mixed feedback about the process of replacing or removing conversations in Zendesk QA. Some find the instructions helpful, while others feel that the process involves too many clicks. For instance, a user suggested having a single…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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