Enable Conversation Replacement in Zendesk QA
Find out which setting to enable for replacing conversations in Zendesk QA.
What setting must be enabled to replace conversations in Zendesk QA?
To replace conversations in Zendesk QA, a specific setting must be enabled. By default, Zendesk QA allows reviewers to remove conversations, but replacing them requires an additional step. You need to ensure that the setting to allow conversation replacement is turned on.
For more information on enabling this setting, you can refer to the originalZendesk help article.
More related questions
How can I replace or remove a conversation in Zendesk QA assignments?
To replace or remove a conversation in Zendesk QA assignments, follow a few simple steps. First, check the conversation info panel on the right side of your screen. Under the 'Reviews' section, locate the name of the assignment you are working on….
Why might you need to replace or remove a conversation in Zendesk QA?
Replacing or removing a conversation in Zendesk QA can help manage the quality of assignments. There might be various reasons for doing so, such as incorrect information, irrelevant content, or simply needing to update the conversation with more…
What feedback have users given about the process of replacing or removing conversations?
Users have shared mixed feedback about the process of replacing or removing conversations in Zendesk QA. Some find the instructions helpful, while others feel that the process involves too many clicks. For instance, a user suggested having a single…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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