Regional Data Hosting Policy - Frequently asked questions
Frequently asked questions
What is Zendesk's Regional Data Hosting Policy?
Zendesk's Regional Data Hosting Policy outlines where Service Data can be hosted for entitled customers. Entitled customers are those who have purchased the Data Center Location Add-On or a Suite that includes it. If a customer is not entitled or…
Who qualifies as an entitled customer for Zendesk's regional data hosting?
Entitled customers for Zendesk's regional data hosting are those who have purchased the Data Center Location Add-On or a Suite that includes this add-on. This entitlement allows them to choose where their Service Data is hosted. Without this…
Which Zendesk functionalities are eligible for regional data hosting?
Zendesk's Regional Data Hosting Policy covers several functionalities eligible for regional data hosting. These include Ticketing System, Messaging, Live Chat, Help Center, Community Forum, Voice, Platform, Analytics, and Zendesk WFM (Tymeshift)….
Where can Ticketing System data be hosted under Zendesk's policy?
Under Zendesk's Regional Data Hosting Policy, Ticketing System data, including tickets, users, and attachments, can be hosted in any Zendesk region. These regions include the United States, the European Economic Area, the United Kingdom, Japan…
Can Zendesk Messaging data be hosted outside the US?
Yes, Zendesk Messaging data can be hosted outside the US, but with some conditions. User data, conversations, and attachments can be hosted in any Zendesk region for accounts created with Messaging or Sunshine Conversations enabled after April 17,…
What are the hosting options for Zendesk Live Chat data?
Zendesk Live Chat data, including chat data and chat user data, can be hosted in any Zendesk region. This includes regions like the US, EEA, UK, Japan, and Australia. However, certain features like the Authenticated Visitors Feature, Chat History,…
Are there any exceptions for hosting Voice data in Zendesk?
Yes, there are exceptions for hosting Voice data in Zendesk. Voice data can be hosted in the US, EEA, or Australia, but text data is only available to be hosted in the US. If you choose to host Voice data outside the US, you won't be able to use…
How can I request regional data hosting for Zendesk WFM (Tymeshift)?
To request regional data hosting for Zendesk WFM (Tymeshift), you need to contact your account representative or Zendesk customer support. This is because subscribers are not automatically moved in-region after the acquisition of Tymeshift by…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
