Exceptions for Hosting Voice Data in Zendesk
Are there any exceptions for hosting Voice data in Zendesk?
Yes, there are exceptions for hosting Voice data in Zendesk. Voice data can be hosted in the US, EEA, or Australia, but text data is only available to be hosted in the US.
If you choose to host Voice data outside the US, you won't be able to use external numbers as the caller ID for outbound calls. Additionally, if your account is moved from one region to another, historical Voice data, such as call recordings, will not be migrated between regions. These exceptions are important to consider when planning your data hosting strategy.
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