Agent Notification Issues on Chat Dashboard - Frequently asked questions
Explore common questions about agents not receiving notifications on the Zendesk Chat dashboard. Find solutions and troubleshooting tips to resolve notification issues.
Frequently asked questions
Why are my agents not receiving notifications on the Chat dashboard after migrating to Agent Workspaces?
After migrating to Agent Workspaces, agents will no longer receive notifications on the Chat dashboard. Instead, notifications are broadcasted to all agents in the Agent Workspace. In the Agent Workspace, agents will see a notification in the top…
How can I troubleshoot notification issues in Zendesk's Agent Workspace?
To troubleshoot notification issues in Zendesk's Agent Workspace, start by checking the agent's status and settings. Ensure the agent is not offline, hasn't disabled notifications, and is looking in the correct section. Verify that chat routing…
What should I check if my agent is not getting chat notifications?
If your agent is not getting chat notifications, there are several things to check. First, ensure the agent is online and has not disabled their personal chat notification settings. Confirm they are looking in the correct section of their account…
How do notifications work in Zendesk's Agent Workspace?
In Zendesk's Agent Workspace, notifications are displayed in the top bar, and agents need to click 'Accept' to respond. This setup is different from the traditional Chat dashboard, where notifications were more direct. If agents are not receiving…
Why might an agent be excluded from receiving notifications in Zendesk?
An agent might be excluded from receiving notifications in Zendesk due to several reasons. They could be offline, have reached their notification limit, or be excluded from the messaging routing flow. Additionally, they might be in the wrong…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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Freecash
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