Understanding Notifications in Zendesk's Agent Workspace
How do notifications work in Zendesk's Agent Workspace?
In Zendesk's Agent Workspace, notifications are displayed in the top bar, and agents need to click 'Accept' to respond.
This setup is different from the traditional Chat dashboard, where notifications were more direct. If agents are not receiving notifications, ensure they are part of the correct routing flow and have not reached their notification limit. Also, check if any Support triggers are interfering with Chat routing rules. For more information, visit theoriginal link.
More related questions
Why are my agents not receiving notifications on the Chat dashboard after migrating to Agent Workspaces?
After migrating to Agent Workspaces, agents will no longer receive notifications on the Chat dashboard. Instead, notifications are broadcasted to all agents in the Agent Workspace. In the Agent Workspace, agents will see a notification in the top…
How can I troubleshoot notification issues in Zendesk's Agent Workspace?
To troubleshoot notification issues in Zendesk's Agent Workspace, start by checking the agent's status and settings. Ensure the agent is not offline, hasn't disabled notifications, and is looking in the correct section. Verify that chat routing…
What should I check if my agent is not getting chat notifications?
If your agent is not getting chat notifications, there are several things to check. First, ensure the agent is online and has not disabled their personal chat notification settings. Confirm they are looking in the correct section of their account…
Why might an agent be excluded from receiving notifications in Zendesk?
An agent might be excluded from receiving notifications in Zendesk due to several reasons. They could be offline, have reached their notification limit, or be excluded from the messaging routing flow. Additionally, they might be in the wrong group…
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