Allow Network IP Addresses in Explore - Frequently asked questions
Frequently asked questions
How do I allow network IP addresses for Zendesk Explore?
To ensure Zendesk Explore functions properly, you need to allow specific network IP addresses. Explore uses Amazon Web Services (AWS), so you'll need to allow traffic from these services on your network. To do this, download the JSON file from the…
What AWS regions should I filter for Zendesk Explore IP addresses?
When setting up Zendesk Explore, you need to filter AWS IP ranges based on your region. For AMER (North, Central, and South America) and APAC (Asia Pacific), filter for us-east-1. For EMEA (Europe, Middle-East, and Africa), filter for eu-west-1….
Why do I need to allow network IP addresses for Zendesk Explore?
Allowing network IP addresses is crucial for Zendesk Explore to function correctly. Explore relies on Amazon Web Services (AWS) for some of its services, and network traffic from these services must be permitted. By allowing the necessary IP…
How can I download the AWS IP ranges for Zendesk Explore?
To download the AWS IP ranges needed for Zendesk Explore, visit the Amazon website and follow their instructions to obtain the JSON file containing all AWS S3 IP ranges. Once downloaded, you can filter this list based on your specific AWS region…
Who should I contact to change allowed IP ranges for Zendesk Explore?
If you need to change the allowed IP ranges for Zendesk Explore, it's best to contact your network administrator. They have the expertise to adjust network settings and ensure that the necessary IP ranges are permitted. Working with your network…
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