How to Understand Groups & Teams in Sell - Frequently asked questions
Frequently asked questions
What are teams and groups in Zendesk Sell?
Teams and groups in Zendesk Sell help organize users within your organization. A team is a set of users reporting to another user, like a sales manager, and is useful for sales reports. A group is a collection of users from across the organization,…
How do I set up a team in Zendesk Sell?
Setting up a team in Zendesk Sell involves creating a group of users who report to a specific user, like a sales manager. This setup is beneficial for organizing your sales reports and ensuring a clear reporting structure. To create a team, choose…
Can I delete a group in Zendesk Sell?
Unfortunately, you cannot delete a group in Zendesk Sell once it has been used in the hierarchy. However, you can remove a group from active use by changing the group designation for each user associated with it. To do this, go to User Management,…
What is the role of the account owner in Zendesk Sell?
In Zendesk Sell, the account owner is the topmost manager in the user hierarchy by default. This means all users report to the account owner until you set up your organizational structure with teams and groups. The account owner plays a crucial…
How can I change a user's group in Zendesk Sell?
To change a user's group in Zendesk Sell, you need to access the User Management section. Click on the user you want to edit, and in the 'edit user' popup, you can reset the group definition or remove the group affiliation entirely. This process…
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