Access Zendesk Without SSO - Frequently asked questions
Discover how to access your Zendesk account when your SSO service is down. This page answers common questions and provides solutions for uninterrupted access.
Frequently asked questions
How can I access my Zendesk account if SSO is down and passwords are disabled?
If your SSO service is down and Zendesk passwords are disabled, you can still access your account using the SSO bypass feature. This feature allows the account owner or admins to request a one-time access link via email. To use this feature, go to…
What should I do if my Zendesk passwords are enabled and SSO is down?
If your Zendesk passwords are enabled and the SSO service is down, you can still access your account using your Zendesk username and password. Simply navigate tohttps://your_subdomain.zendesk.com/access/normal, where 'your_subdomain' is your…
Who can request a one-time access link if SSO is down and passwords are disabled?
When SSO is down and Zendesk passwords are disabled, the account owner can configure who can request a one-time access link. In the Admin Center, under Security settings, the account owner can choose whether only they or all admins can request the…
How can I reset my Zendesk password if I forget it?
If you forget your Zendesk password, you can easily reset it to regain access to your account. Visit the sign-in page athttps://your_subdomain.zendesk.com/access/normaland click on the 'Forgot password?' link. Follow the instructions to reset…
What should I do if my email's spam filter invalidates the one-time access link?
If your email's spam filter invalidates the one-time access link, you might face issues accessing your Zendesk account. Some spam filters automatically click on links in emails to check for safety, which can invalidate the one-time access link. If…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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