Configure One-Time Access Link Requests in Zendesk
Who can request a one-time access link if SSO is down and passwords are disabled?
When SSO is down and Zendesk passwords are disabled, the account owner can configure who can request a one-time access link.
In the Admin Center, under Security settings, the account owner can choose whether only they or all admins can request the access link. This setting is found in the SSO bypass field, which is visible only to the account owner when Zendesk authentication is disabled for team members. Make sure to save any changes you make to these settings.
More related questions
How can I access my Zendesk account if SSO is down and passwords are disabled?
If your SSO service is down and Zendesk passwords are disabled, you can still access your account using the SSO bypass feature. This feature allows the account owner or admins to request a one-time access link via email. To use this feature, go to…
What should I do if my Zendesk passwords are enabled and SSO is down?
If your Zendesk passwords are enabled and the SSO service is down, you can still access your account using your Zendesk username and password. Simply navigate tohttps://your_subdomain.zendesk.com/access/normal, where 'your_subdomain' is your…
How can I reset my Zendesk password if I forget it?
If you forget your Zendesk password, you can easily reset it to regain access to your account. Visit the sign-in page athttps://your_subdomain.zendesk.com/access/normaland click on the 'Forgot password?' link. Follow the instructions to reset…
What should I do if my email's spam filter invalidates the one-time access link?
If your email's spam filter invalidates the one-time access link, you might face issues accessing your Zendesk account. Some spam filters automatically click on links in emails to check for safety, which can invalidate the one-time access link. If…
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