If your Zendesk passwords are enabled and the SSO service is down, you can still access your account using your Zendesk username and password.
Simply navigate tohttps://your_subdomain.zendesk.com/access/normal
, where 'your_subdomain' is your account name. Enter your username and password to sign in. If you can't remember your password, you can reset it and try signing in again. Keep in mind that your Zendesk username is typically your primary email address listed in your Zendesk user profile.
If your SSO service is down and Zendesk passwords are disabled, you can still access your account using the SSO bypass feature. This feature allows the account owner or admins to request a one-time access link via email. To use this feature, go to…
When SSO is down and Zendesk passwords are disabled, the account owner can configure who can request a one-time access link. In the Admin Center, under Security settings, the account owner can choose whether only they or all admins can request the…
If you forget your Zendesk password, you can easily reset it to regain access to your account. Visit the sign-in page athttps://your_subdomain.zendesk.com/access/normal
and click on the 'Forgot password?' link. Follow the instructions to reset…
If your email's spam filter invalidates the one-time access link, you might face issues accessing your Zendesk account. Some spam filters automatically click on links in emails to check for safety, which can invalidate the one-time access link. If…