Managing Invoices in Zendesk - Frequently asked questions
Frequently asked questions
How can I view and download my Zendesk invoices?
To view and download your Zendesk invoices, you need to be the account owner or a billing admin. Simply go to the Admin Center, click on 'Account' in the sidebar, and then select 'Billing' followed by 'Invoices'. Here, you'll find a list of your…
How do I change the invoice address for my Zendesk account?
Changing the invoice address is straightforward if you're the account owner or a billing admin. In the Admin Center, click on 'Account' in the sidebar, then select 'Billing' and 'Payment'. Under 'Payment method', click 'Edit' and enter your new…
Can I add or remove invoice recipients in Zendesk?
Yes, account owners and billing admins can manage invoice recipients. To do this, go to the Admin Center, click 'Account' in the sidebar, then 'Billing' and 'Invoices'. Click the 'Recipients' tab and then 'Edit'. You can add a new recipient by…
What should I do if I can't access Zendesk invoices?
If you're unable to access Zendesk invoices, it's likely because you're not the account owner or a billing admin. In this case, you should reach out to the account owner or a billing admin for assistance. They can download the invoice and email…
How can I ensure my finance department receives Zendesk invoices?
To make sure your finance department receives Zendesk invoices, you can add them as invoice recipients. In the Admin Center, click 'Account' in the sidebar, then 'Billing' and 'Invoices'. Go to the 'Recipients' tab, click 'Edit', and then 'Add…
Where can I find payment instructions for Zendesk invoices?
Payment instructions, including wire transfer details, are included on each Zendesk invoice. To view these instructions, access your invoices through the Admin Center by clicking 'Account' in the sidebar, then 'Billing' and 'Invoices'. Select the…
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