Understanding Explore Enterprise - Frequently asked questions
Discover answers to common questions about Zendesk Explore Enterprise. Learn about features, setup, and troubleshooting in this comprehensive FAQ guide.
Frequently asked questions
What is Zendesk Explore Enterprise?
Zendesk Explore Enterprise is a comprehensive package for reporting and analytics. It offers businesses the ability to analyze customer data with enhanced capabilities, allowing for real-time monitoring and insights. With Explore Enterprise, you…
What new features does Explore Enterprise offer?
Explore Enterprise includes all the features of Explore Lite and Explore Professional, plus some exciting new capabilities. These include live charts and dashboards, which allow for real-time data analysis, and advanced dashboard sharing options….
What happens if I downgrade from Explore Enterprise?
If you downgrade from Explore Enterprise and remove a product like Talk from your plan, you will lose the ability to add or edit live data widgets for that product. Real-time widgets for the removed product will be disabled and show an error…
How does removing a product affect my live dashboard schedule?
Removing a product like Talk from your plan will stop the schedule for the pre-built live dashboard and remove it from the list of scheduled dashboards. The recipients will not be notified and will stop receiving emails about the schedule. To…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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